What's new
By:

Menards Purchase gone Very wrong!

All I know is I have about 12 boxes of clothing in my garage that I need to go through for Once Upon a Child. I am normally afraid to look inside boxes that have been out there & now I am more afraid than usual. I just keep envisioning bringing a box in & having a mouse jump out.

:p
 
stazmatic said:
I was pretty calm until I started getting attitude from their store manager. It would be nice if someone at least apologized! Really just a genuine, I'm sorry, that is so horrible, would've made this tolerable. They are acting like this is either my fault, or that I am making it up to get a free chair.
Click to expand...

I am so sorry for everything you are going through. Unfortunately, I am not surprised.

I had problems with Menards back in 2005 when a shopping cart was shot at my car from the poor design of their cart racks (no lip or metal rail at the bottom of the cart rack to keep the carts in the rack). Hint: if they have this design of cart rack and it is a windy day, do NOT park behind their cart racks. It did major damage to the back of my minivan. They never apologized. They never offered me anything for the inconvenience of having to spend $100s of dollars to fix my car. They also (at that time) did NOT have a disclaimer in the parking lot or on their front door saying that "not responsible for damage in the parking lot." I told them that their cart racks (which I think they make themselves) were poorly designed since it didn't have anything to help keep the carts in the rack. They didn't give a ****. I didn't shop there for a good 4 years out of protest. And to this day prefer giving my business to any other hardware retailer then to shopping at Menards.

I had hoped that they had gotten better with customer service over the years since my problem. Having Facebook has kept some retailers on their toes more lately. Maybe if they do nothing for you, you can start posting pictures of the chair with the critters on FB. I wish you all the luck in the world getting this resolved. Keep us updated as to what happens.
 
So the store manager called back. Still hasn't apologized. He did say he would refund the full price of the chair to my credit card. However, he also offered $50 on a previous phone call but now is saying he can't give me anything additional. So now I have wasted $30+ dollars on gas, a few hours of my time, and have a ripped chair with dead mice sitting in my driveway.
Their Facebook page doesn't allow posts so that's not an option. I wrote an email to corporate and included pictures and the response I got is this, "Staci,

As far as I'm concerned, you would need to return the chair to obtain any
sort of refund. You don't get to keep the chair and get a refund too!!

Thank you, Ray
 
skincarekathy said:
No, PM Velviita. Her DH is a store manager. He can give you actual helpful advice.

I would be icked by the mice, but not quite the reaction you are having.
Click to expand...


I did ask him. He said honestly there isn't much else he is authorized to do. He was surprised that store offered you a $25 store credit. He said he would apologize for the situation and would gladly honor a refund. But you were the one who chose to drive 2 hours to the store, so you would have to come the 2 hours to return it. I am not saying this to be mean or evil - this is just how it is. The employees will not be compensated the time or expense to drive to pick it up.

Don't call the HQ. They won't do anything if you call. Must put something in writing either by email or mail. The letter will come down to the store from HQ. If they want the store to do something else, they will authorize it. But I think if this was his store, in his situation - he would probably be driving to your house to pick up that chair. He has done this type of thing on many occasions without being compensated for it. Just to make the customer happy. Maybe this is why he has been with the company almost 20 years. He is always going out of his way to help the customers. I'd start with a letter and go from there. They are usually pretty responsive to that.
 
I think you should be able to return to the store in your area and get AT LEAST $25 (probably more...but if that is what they are offering it WAS out of their control and not an intentional error).

BUT I don't think you should drive 2 hours. I think the store in your area should take it back.
 
stazmatic said:
So the store manager called back. Still hasn't apologized. He did say he would refund the full price of the chair to my credit card. However, he also offered $50 on a previous phone call but now is saying he can't give me anything additional. So now I have wasted $30+ dollars on gas, a few hours of my time, and have a ripped chair with dead mice sitting in my driveway.
Their Facebook page doesn't allow posts so that's not an option. I wrote an email to corporate and included pictures and the response I got is this, "Staci,

As far as I'm concerned, you would need to return the chair to obtain any
sort of refund. You don't get to keep the chair and get a refund too!!

Thank you, Ray
Click to expand...

:faint: email the Problem Solver ;)
 
stazmatic said:
So the store manager called back. Still hasn't apologized. He did say he would refund the full price of the chair to my credit card. However, he also offered $50 on a previous phone call but now is saying he can't give me anything additional. So now I have wasted $30+ dollars on gas, a few hours of my time, and have a ripped chair with dead mice sitting in my driveway.
Their Facebook page doesn't allow posts so that's not an option. I wrote an email to corporate and included pictures and the response I got is this, "Staci,

As far as I'm concerned, you would need to return the chair to obtain any
sort of refund. You don't get to keep the chair and get a refund too!!

Thank you, Ray
Click to expand...

Sorry you posted while I was typing! Im sorry you are going through this. Which store is it? Tell them to send someone from a local store to come get the chair from you!
 
If you do have to take it back, find a clear plastic container, insert all the dead mice in it; upon arriving at the store place the chewed up chair on one of the rack carts and parade it up to CS while holding the dead mice high up in the air! And maybe do it during the busy Saturday time :)

Cause an absolute spectacle returning THEIR dead mice to them :)
 
Oh Ray sux! :tap:

Have you spoken with the manager at the store you bought the original set of furniture at?
 
eiramnoaj said:
Oh Ray sux! :tap:

Have you spoken with the manager at the store you bought the original set of furniture at?
Click to expand...

The manager I bought it at was no help. He was the one I talked to who told me I had to return it.

icoupon2 said:
If you do have to take it back, find a clear plastic container, insert all the dead mice in it; upon arriving at the store place the chewed up chair on one of the rack carts and parade it up to CS while holding the dead mice high up in the air! And maybe do it during the busy Saturday time :)

Cause an absolute spectacle returning THEIR dead mice to them :)
Click to expand...
This is EXACTLY what I suggested when I tried to call corporate!

velviita said:
Sorry you posted while I was typing! Im sorry you are going through this. Which store is it? Tell them to send someone from a local store to come get the chair from you!
Click to expand...

icoupon2 said:
:faint: email the Problem Solver ;)
Click to expand...
I bought it in Wisconsin, wonder if the the problem solver would help?

velviita said:
I did ask him. He said honestly there isn't much else he is authorized to do. He was surprised that store offered you a $25 store credit. He said he would apologize for the situation and would gladly honor a refund. But you were the one who chose to drive 2 hours to the store, so you would have to come the 2 hours to return it. I am not saying this to be mean or evil - this is just how it is. The employees will not be compensated the time or expense to drive to pick it up.

Don't call the HQ. They won't do anything if you call. Must put something in writing either by email or mail. The letter will come down to the store from HQ. If they want the store to do something else, they will authorize it. But I think if this was his store, in his situation - he would probably be driving to your house to pick up that chair. He has done this type of thing on many occasions without being compensated for it. Just to make the customer happy. Maybe this is why he has been with the company almost 20 years. He is always going out of his way to help the customers. I'd start with a letter and go from there. They are usually pretty responsive to that.
Click to expand...

Thank you for checking with him - I really appreciate it! What store does he work at? I would love to shop at a place with that kind of customer service!
I did call corporate, and you were right, a complete waste of time! At most of the stores around here the customer service is pretty decent and this store is West Allis, WI. I agree, I chose to drive the 2 hours. But I don't think its unreasonable to ask for some type of compensation since I did call first and this was through no fault of my own.

I would love to bring this thing back to Menards with some cameras from ABC or something and start a big fuss. But honestly, if they had just taken the time to care and apologize this would have been over right away. Every employee has been so rude! This is not what I expect from Menards, I usually go there before anywhere else.
 
All this talk of publicity and pics makes me wonder if they have a Facebook page?
 
I would contact The Problem Solver and The Fixer. I had an issue with the Indiana Tollway and the Illinois Tollway system in 2011 and contacted both of them. The Fixer left me a voicemail message requesting to speak with me regarding my complaint. By the end of the week my problem was resolved. The Problem Solver also contacted me, but The Fixer had already taken care of it.
 
stazmatic said:
The manager I bought it at was no help. He was the one I talked to who told me I had to return it.


This is EXACTLY what I suggested when I tried to call corporate!




I bought it in Wisconsin, wonder if the the problem solver would help?



Thank you for checking with him - I really appreciate it! What store does he work at? I would love to shop at a place with that kind of customer service!
I did call corporate, and you were right, a complete waste of time! At most of the stores around here the customer service is pretty decent and this store is West Allis, WI. I agree, I chose to drive the 2 hours. But I don't think its unreasonable to ask for some type of compensation since I did call first and this was through no fault of my own.

I would love to bring this thing back to Menards with some cameras from ABC or something and start a big fuss. But honestly, if they had just taken the time to care and apologize this would have been over right away. Every employee has been so rude! This is not what I expect from Menards, I usually go there before anywhere else.
Click to expand...


He did ask me which store. I told him and he had no idea where that was. This is very odd behavior for Menards. They don't stand for such rudeness. Or maybe I am just used to my husbands store!

By the way - how is the furniture? My kids jump all over them when we are at the store. My husband said he was going to buy 1 for our living room!
 
So far we like it. We figured even if it wasn't great quality it was going in the basement anyway. We got the fake leathery sectional and large chair with ottoman. What we had done there was stained and gross so this is a vast improvement. I have no idea how it will hold up but for the price I am happy.
 
You must log in or register to reply here.
Back
Top