Beta Terms & Conditions
1. Outlook Sync utilizes the ActiveSync protocol offered with Mobile Sync for Thexyz Webmail. Boxes must have mobile sync activated to use Outlook Sync.
2. Remember, you can always activate (de-activate) mobile sync in your Admin Control Panel.
3. This beta will not be supported by our Support team. So please send support
questions via this thread.
4. Before adding any sync service, you should always back-up your existing data.
Setup Note
We recommend the mobile sync service be added as a secondary account in Outlook for syncing your Calendars and Contacts between Webmail and Outlook. It should not be used for mail retrieval. This second account will work seamlessly with your current/primary POP/IMAP Outlook account.
Step 1
In Outlook’s File menu, click the Add Account button.
Step 2
Choose the Manual setup or additional server types option and hit Next.
Step 3
Since you should already have a POP/IMAP account setup for your email, you’re only looking to add an Exchange ActiveSync compatible service here for Calendar and Contacts syncing. Click Next.
Step 4
Enter the following email and server info. The ActiveSync server is mobilesync.emailsrvr.com
Step 5
After a successful connection, you should receive this confirmation screen. Click Finish.
Completing the Sync: Depending on how much data you have, the initial sync could take several minutes, so please give Outlook some time to get acquainted. After, say 5 minutes, you may have to click Send/Receive or refresh your mail account to begin seeing data populating.
Your Outlook Mail Accounts (you’ll have 2 now) should look like this and Contacts & Calendar data should be syncing.
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